Return & Refund Policy – Framehouse.in

Effective Date: 10th June 2025

At Frame House, we take great pride in delivering high-quality personalized gifts and photo products. To ensure your satisfaction, we have a clear and transparent return and refund policy.

📦 Delivery Timeline

We aim to deliver your order within 4 to 7 business days from the date of confirmation. Delays may occasionally occur due to courier issues, holidays, or custom design requirements. Tracking details will be provided upon dispatch.

🔁 Return & Replacement Policy

We offer a 7-day return window from the date of delivery, under the following conditions:

✅ Eligible for Return/Replacement if:

The product received is damaged, defective, or broken in transit
You receive the wrong item or design (different from your confirmed order)
The product has major printing or quality issues

To request a return:

Contact us at support@framehouse.in or WhatsApp at 70082 01390 within 7 days of receiving the product
Share clear photos/videos of the issue along with your order ID

Once verified, we will arrange for a replacement or refund (as applicable) at no extra cost.

❌ Non-Returnable Items

Due to the customized nature of our products, returns or refunds are not accepted in the following cases:

Customer uploaded low-resolution or incorrect images
Minor color or size variation (due to display or print limitations)
Change of mind after order confirmation
Delays caused by courier partners (we are not liable for third-party delays)

💸 Refunds (If Applicable)

If a refund is approved (in case of non-replaceable product damage or unavailability), it will be processed within 5–7 business days to your original payment method.